Terms and Conditions

Basic information about the service provider:

  • Address: Makenzijeva 32, Belgrade, Serbia;
  • Activity and activity code: 5819 – Other publishing activity
  • National identification number: 63686328
  • Tax number: 108765338
  • Web address: www.santasvideo.com  
  • Telephone number: +38163370427
  • E-mail address:  info@santasvideo.com

Description of the service provided on this portal:

Visitors / users of the service on the portal are able to order a video message from Santa.

What is the video message from Santa Claus

The Santa Claus video message is a product designed for children in the form of a six-minute video depicting everyday life of Santa Claus. An important segment of the content of each video message are the personalized parts in which a child's Name and Surname appear, only the first name or the nickname, as well as the photo of the child to whom the video is intended. A child's photo is displayed on a page of the "Great Book of Good Children" by Santa Claus.

Users’ privacy protection

On behalf of Pismo Deda Mraza Agency and www.santasvideo.com, we are committed to protecting the privacy of all our customers. Only the necessary, basic information of the customers are acquired, as well as the data essential for business and information of the potential customers, which is in accordance with good business practices and intended to providing quality service. The customers are able to make decisions and choices, including the possibility to decide whether or not to exclude them  from the mailing lists used for marketing campaigns. All customer-related data are kept strictly in secret and are only available to employees who are in need of it to complete the work. All employees of Pismo Deda Mraza Agency - www.santasvideo.com are obliged to act in compliance with the Principles of Privacy.

How the information is used

Pismo Deda Mraza and santasvideo.com does not distribute, rent, or sell your personal information to any organization or third party.

Customer's contact information are used in order to realize our services. The only purpose of creating and obtaining information is that it indicates the type of services purchased and to log users into the system. By checking the box (ticking) which refers to the sentence "I agree to the santasvideo.com Terms of Use", each user agrees to the terms of Privacy Policy.

The agency "Pismo Deda Mraza" gains the right to notify you by e-mail, using previously obtained e-mail address, about the service rendered (a link to view and download the video message will be sent to users), as well as to contact you in case any difficulties with the realization are met, and in order to eliminate them.

User information may be provided to regulatory bodies and official bodies in accordance with the applicable Laws of the Republic of Serbia or the country of recipient of the video message.


On our website, links to other websites may be found, but which are not under our ownership. In that case, Pismo Deda Mraza agency would not be held responsible for the privacy or the content of the sites listed. We recommend that you read each site's Privacy Policy before using it.

Children's privacy

Pismo Deda Mraza agency does not sell services to children, but to their parents or other persons who must be at least 18 years old. All persons under the age of 18 must have permission from a parent or tutor to accept the Terms of Use. If you are under the age of 18, we advise you to use our site only with the participation of parents or a tutor, although there is no possibility of harming the safety of children or accessing any unauthorized content by using this portal.

The content of the letter or video message sent to a minor is completely harmless and MUST primarily undergo the process of checking within the system by our administrators, so that letters that contain any inappropriate, obscene or the content that in any way harms the dignity of the recipients or the image of Santa Claus is not sent.

Change of Privacy Policy

Pismo Deda Mraza agency reserves the right to change our Privacy Policy at any time. We recommend you to visit our site regularly to check whether any changes are made to our Privacy Policy. An operational version of the Privacy Policy is always available within this site.


For any questions related to Privacy Policy, please send an e-mail to info@santasvideo.com

General purchase conditions

Persistent compliance of Terms of Purchase by both, the seller and the buyer, in which rules defined ensure the successful completion of sales transactions through the Internet store of the website www.santasvideo.com. The terms of the purchase also specify the consequences that may be met by the service provider - the Publishing Agency Pismo Deda Mraza, Sonja Malko PR and the Buyer, which may be caused by non-compliance with the defined rules. Pismo Deda Mraza Agency reserves the right to change the general terms and conditions of purchase, in accordance with the new demands and legal requirements, therefore, it is necessary to check the information regarding the general terms of purchase before any purchase is made.

The www.santasvideo.com website allows for video messages to be delivered via e-mail, whereas the payment is restricted to the following payment cards: The website www.santasvideo.com online store will only accept VISA, MasterCard, Maestro and Dina payment cards approved by the issuing bank for online paying.

Whether you are not sure if your payment card supports this option, please check with the issuing bank. The funds in the customer's account are reserved while making orders, while the customer's account is charged only after the purchase is completed.

The buyer will have the insight into the bank statement on the funds transferred to the account of Chip Card, a company that provides online payment services.

To make a purchase on the Internet site www.santasvideo.com, you must first enter your information: Name, Surname, and E-mail.

A buyer at www.santasvideo.com, orders and pays for video message creation services from Santa Claus. The ordering or payment process is limited to 60 minutes, which begins with ordering the ticket until the payment process is completed. Only one (1) individual service might be ordered per each transaction.

An individual service is considered to be one "Santa Claus Video Message". If for any reason the buyer does not complete the payment process within the specified deadline, the order shall be canceled.

Pismo Deda Mraza Publishing Agency, Sonja Malko PR, guarantees the price on the day of purchase, regardless of any price change before the delivery of the letter and / or video message.

In case there is an error during the purchasing process (e.g., disconnection from the Internet or if credit card processors are unavailable ...), the buyer's account will not be debited.

After the purchasing process the buyer is able to obtain any necessary information regarding the status of the purchase, via e-mail or by calling customer support number: +38163370427.

Pismo Deda Mraza Publishing Agency, Sonja Malko PR guarantees data confidentiality for Chip Card (join-stock company), Belgrade, Bose Milicevic 8, and tax number 103425560, MB 17564374, which performs the non-cash transactions for the Pismo Deda Mraza Publishing Agency on the Internet store. 

All payments will include the local currency of the Republic of Serbia - RSD (RSD). For presenting prices in other currencies the exchange rate is used (for instance, middle exchange rate of the National Bank of Serbia). The amount for which the card is to be charged will be expressed in your local currency by converting to the same rate used by card organizations, which may not be known to us at the time of the transaction. The conversion might result in a slight difference in prices from the original price listed on our site. Thank you for your understanding.

Downloading purchased video messages

The recipient receives the purchased video messages via link provided in e-mail. If the buyer does not take over the delivered services (letters and / or video), Pismo Deda Mraza reserves the full amount of funds paid by the buyer, without the right to compensate for the buyer, except in the case of a complaint described in the Claim Procedure.

Data confidentiality statement

Publishing agency Pismo Deda Mraza, Sonja Malko PR is committed to protecting the privacy of all our customers. Only basic customer data are obtained; the one essential for business in accordance with good business practices and in order to provide quality service. All customer information is responsibly preserved and is only available to employees who need it for job completion. All our employees are responsible for respecting the principles of privacy protection.

During the online purchasing process, the card information is entered and preserved on a secure bank page. At no point does the Pismo Deda Mraza Publishing Agency Sonja Malko PR gain access to the data from your payment card, nor the Chip Card company which enables online transactions on behalf of and for the account of the Pismo Deda Mraza Agency, Sonja Malko PR.

Data protection during transaction

When entering payment card information, confidential information is transmitted via a public network in a secure (encrypted) form using SSL protocols and PKI systems, currently regarded as the latest cryptographic technology. During the purchasing process, data security is guaranteed by the payment card processor ChipCard Company Belgrade. Thus, the complete payment process is realized on pages of ChipCard Company. At no point is the payment card information available to our system.

Complaint procedure

The complaint procedure occurs in two cases: If the buyer addresses the Agency Pismo Deda Mraza in writing, no later than 48 hours before receiving the mail (regular and / or electronic) or if the financial institution which owns the card addresses Chip Card company system in terms of transaction.

If the claim is approved by the Chip Card company system, funds may be returned in full amount to the customer via VISA, MasterCard, Maestro system within 8 days from the approval of the complaint.

If the claim is approved, the cost is borne by the Publishing Agency Pismo Deda Mraza, Sonja Malko PR and the buyer is exempt from all costs.


In case of returning goods and refunds to a customer who has previously paid via one of the payment cards, partially or in full amount, and regardless of the reason for the refund, the Agency Pismo Deda Mraza - www.santasvideo.com is obliged to accomplish the refund process exclusively through VISA, EC / MC and Maestro payment methods.